In some cases we are able to make changes to your order, we suggest contacting us as soon as possible to discuss your order changes via email at timbakitproducts@gmail.com or our live chat.

If your order has already been dispatched to our transport providers then unfortunately changes to your order may incur additional costs.

Whilst we don't offer a bespoke made to measure service we can sometimes accommodate variations to our standard designs. Although design variations are often limited to a length change

Examples may Include:

1) A request for a 12metre long x 3metre wide apex wooden gazebo kit is possible because we offer our Apex Wooden gazebo at 3metre width by many lengths. We can offer custom quote and supply the additional parts to fulfil the larger length kit.

2) A Request for a unique length and width apex wooden gazebo won't be possible as this would involve extensive setup costs.

Please feel free to contact us via live chat to discuss your requirements.

After placing an order, you will receive an order confirmation via the email address entered at the checkout. Once we have received your order, our production team will begin to work on preparing your order for delivery. As our products are hand made in-house, this process will take a little while.

Once your order is prepared and allocated to a driver route we will email you with a delivery confirmation. Please await your email before planning a date to receive and build your DIY kit.

To be kept updated on a more regular basis, we highly recommend subscribing to our email service at checkout for order updates, news & product information.

We offer a free delivery service to most parts of England, Wales and South Scotland, however unfortunately there are exceptions such as deliveries to post codes TR, TQ, PL, PA, PH, KW, IV, AB, DD & Northern Ireland which are areas we do not currently cover.

Please feel free to check in via live chat if you have any further questions.

Yes, in the majority of our deliveries, live tracking is included.

Look out for your delivery confirmation email which will include your delivery date, estimated time of arrival and a live gps driver tracking link for live updates on delivery day.

Most of our orders are delivered within an average of 4 weeks, however this may vary depending on your location and weight load of goods, especially during peak trading seasons such as Spring when you can expect delivery turnaround between an average of 4-6 weeks.

At Timbakit we’re committed to getting your order to you as efficiently as possible, and we want to give you a clear idea of how the process works.

Lead Time is the time it takes from when you place your order to when it’s ready to be delivered (typically this is circa 4 weeks). This includes order processing, manufacturing, collation, and any preparation needed before it is allocated to a driver route.

Delivery Date is a scheduled day when your order will arrive. This takes into account the lead time plus the time it takes for your order to be delivered based on your location.

Since our drivers cover a vast geographical area, we carefully plan our deliveries to ensure they’re as efficient and safe as possible. This means we organise routes based on:

• Post code areas
• Driver delivery schedules
• Vehicle weight limits and capacity

Because of these factors, delivery times can vary depending on your location and current delivery route planning. While some areas may be serviced more frequently, others may have longer wait times due to distance or logistical limitations.

We always aim to keep you informed and provide accurate delivery dates and as soon as we have allocated your order to a driver route we will be in touch to confirm your delivery date.

On our free delivery service you cannot pick a delivery date however you can organise your own courier and agree a date with us to collect your order from our unit in St. Helens, WA9 3AT.

Please feel free to check in with us for current lead times.

For insurance and safety reasons, your delivery service is to front of house i.e kerbside, driveway or loading bay. Parts are offloaded individually by the driver into nearest accessible location.

If you have any specific access requirements or requests for the delivery, you can use the driver tracking link to contact your driver. The driver tracking link is included when you receive your delivery confirmation email.

Most deliveries arrive during normal working hours Monday-Friday. If you won't be present for delivery on the date and ETA provided, don't worry as we have some options for you.

1) Leave in a Safe Place

You can leave a message including your safe place request with our delivery driver on live tracking page. A contact driver button is provided on all live GPS driver tracking pages.

2) Rearrange Delivery Date

If you wish to re-arrange delivery for another date, please reply to our delivery confirmation email with your request. Requests should be provided with at least 48 hours notice prior to your delivery date. You can request to re-arrange your delivery date via email to us at timbakitproducts@gmail.com

Please note that requesting another delivery date may result in a delay until the next weight slot to your post code area becomes available.

We understand that your goods are valuable and often heavy, long, or bulky. That’s why we take extra care in how we load and deliver every item. Here’s a quick overview of how we manage it:

Goods are sorted based on the delivery route and handling requirements. Items are often heavy, long, and bulky, so proper planning is key to ensure efficient space use and safety. We use route-based loading ensuring that items for later stops are loaded first, with earlier deliveries placed near the rear doors for quick access.

Our Delivery Vehicles
We primarily use long wheelbase vans (e.g. Mercedes Sprinter) that offer ample space for bulky and heavy goods and reliable access to most delivery locations.

Help Us Help You
If you anticipate any access issues for our delivery vehicles — such as narrow roads, restricted driveways, or site constraints — please let us know in advance. This helps us plan appropriately and ensure a smooth, safe delivery experience.

Weight Limits and Safety:
Every van has a maximum weight capacity so for particularly heavy items, like roofing materials, we may use a specialist courier service to transport these separately. This ensures your goods are still delivered safely without overloading our standard vehicles.

Yes collection is available from our base at Unit 16b, Westside Industrial Estate, Jackson Street, St. Helens, WA9 3AT.

On most products, collection maybe available within 5-10 working days from ordering. This may vary during peak trading seasons or for larger kit sizes.

If you wish to place an order for collection, please feel free to check in with us for current collection turnaround times via our live chat.

Once your order is ready for collection you will receive a confirmation via email.

There is no collection cost! However before considering collection, you may need to evaluate the size of vehicle required and weight of goods.

If you experience any issues after receiving your order, please feel free to contact our customer services team via email at timbakitproducts@gmail.com so we can make it right.

Yes however items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received. For more information please read our returns & refunds policy