In some cases we are able to make changes to your order, we suggest contacting us as soon as possible to discuss your order changes via email at timbakitproducts@gmail.com or our live chat.

If your order has already been dispatched to our transport providers then unfortunately changes to your order may incur additional costs.

Whilst we don't offer a bespoke made to measure service we can sometimes accommodate variations to our standard designs. Although design variations are often limited to a length change

Examples may Include:

1) A request for a 12metre long x 3metre wide apex wooden gazebo kit is possible because we offer our Apex Wooden gazebo at 3metre width by many lengths. We can offer custom quote and supply the additional parts to fulfil the larger length kit.

2) A Request for a unique length and width apex wooden gazebo won't be possible as this would involve extensive setup costs.

Please feel free to contact us via live chat to discuss your requirements.

After placing an order, you will receive an order confirmation via the email address entered at the checkout. Once we have received your order, our production team will begin to work on preparing your order for delivery. As our products are hand made in-house, this process will take a little while.

Once your order is prepared and allocated to a driver route we will email you with a delivery confirmation. Please await your email before planning a date to receive and build your DIY kit.

To be kept updated on a more regular basis, we highly recommend subscribing to our email service at checkout for order updates, news & product information.

We offer a free delivery service to most parts of England, Wales and South Scotland, however unfortunately there are exceptions such as deliveries to post codes TR, KW, IV, AB, DD & Northern Ireland which are areas we do not cover.

Please feel free to check in via live chat if you have any further questions.

Yes, in the majority of our deliveries, live tracking is included.

Look out for your delivery confirmation email which will include your delivery date, estimated time of arrival and a live gps driver tracking link for live updates on delivery day.

Most of our orders are delivered within an average of 3-4 weeks from order however this may vary depending on your location and weight load of goods.

On our free delivery service you cannot pick a delivery date however we can endeavor to book a driver for a specific delivery date but it will come at an additional cost.

If you email in or send us your postcode and goods required via live chat we can then provide you a quote after discussing with our transport provider.

Alternatively we do accept collections from our unit in St. Helens, WA9 3AT.

For insurance and safety reasons, your delivery service is to front of house i.e kerbside, driveway or loading bay. Parts are offloaded individually by the driver into nearest accessible location.

If you have any specific access requirements or requests for the delivery, you can use the driver tracking link to contact your driver. The driver tracking link is included when you receive your delivery confirmation email.

Most deliveries arrive during normal working hours Monday-Friday. If you won't be present for delivery on the date and ETA provided, don't worry as we have some options for you.

1) Leave in a Safe Place

You can leave a message including your safe place request with our delivery driver on live tracking page. A contact driver button is provided on all live GPS driver tracking pages.

2) Rearrange Delivery Date

If you wish to re-arrange delivery for another date, please reply to our delivery confirmation email with your request. Requests should be provided with at least 48 hours notice prior to your delivery date. You can request to re-arrange your delivery date via email to us at timbakitproducts@gmail.com

Please note that requesting another delivery date may result in a delay until the next weight slot to your post code area becomes available.

Due to safety reasons and vehicle weight restriction limits, sometimes we may need to split a delivery into two loads for example this may involve a separate pallet load for your roofing materials.

If your delivery involves split loads we will reach out to confirm any additional information you need to know.

Yes collection is available from our base at Unit 16b, Westside Industrial Estate, Jackson Street, St. Helens, WA9 3AT.

On most products, collection maybe available within 5-10 working days from ordering. This may vary during peak trading seasons or for larger kit sizes.

If you wish to place an order for collection, please feel free to check in with us for current collection turnaround times via our live chat.

Once your order is ready for collection you will receive a confirmation via email.

There is no collection cost! However before considering collection, you may need to evaluate the size of vehicle required and weight of goods.

If you experience any issues after receiving your order, please feel free to contact our customer services team via email at timbakitproducts@gmail.com so we can make it right.

Yes however items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received. For more information please read our returns & refunds policy